Legal · Effective 26 September 2026

Terms of Service

These terms are the agreement between you and upbrief for using the upbrief website and application. By creating an account or using the Service, you agree to them.

1. The Service

upbrief ("upbrief", "we", "us") provides a delivery reporting service that connects to your team's work tools and produces briefings, boards, reports and drafts (the "Service"), available at app.upbrief.work. If you use the Service on behalf of an organisation, you confirm you are authorised to accept these terms for it, and "you" includes that organisation.

2. Accounts

• You must be at least 16 and give accurate information when you sign up.
• You are responsible for keeping your password safe and for activity under your account. Tell us promptly if you think your account has been compromised.
• Workspace admins control who can join a workspace, what roles members have, and which tools are connected.

3. Your data

You own the content you and your team put into upbrief or bring in from connected tools ("Customer Data"). You give us a limited licence to host, copy, process and display Customer Data only as needed to provide, secure and support the Service for you. We handle Customer Data as described in our Privacy Policy.

You are responsible for having the right to bring Customer Data into the Service, including any notices or consents your colleagues or clients need.

4. Connected tools

The Service works with third-party tools such as Jira, GitHub, Slack, Google Calendar and email. When you connect one, you authorise us to access it within the permissions you grant, and your use of that tool stays subject to its own terms. We are not responsible for third-party tools, their availability, or changes they make to their APIs. You can disconnect a tool at any time.

5. AI-generated output

Parts of the Service use AI to summarise, classify and draft. AI output can be incomplete or wrong. Review it before relying on it or sending it on; upbrief shows drafts for approval before writing to your tools for this reason. You are responsible for decisions you make and content you publish using the Service.

6. Acceptable use

You agree not to:

• break the law or infringe anyone's rights using the Service;
• upload malware, or try to gain unauthorised access to the Service, other workspaces, or connected systems;
• probe, scan or load-test the Service without our written permission, or disrupt it for others;
• reverse engineer the Service, except where the law allows it despite this restriction;
• resell or provide the Service to third parties as your own product without our agreement;
• use the Service to send spam or unsolicited messages.

7. Plans and billing

• Some features require a paid plan. Prices and plan limits are shown on our website or in the app at the time you subscribe.
• Paid plans renew automatically for the same period unless cancelled before renewal. You can cancel any time; cancellation takes effect at the end of the current billing period.
• Fees are charged in advance through our payment processor and, except where the law requires otherwise, are non-refundable.
• We may change prices for future billing periods with at least 30 days' notice.
• Fees are exclusive of taxes, which you are responsible for unless we are required to collect them.

8. Our intellectual property

The Service, including its software, design and the upbrief name and logo, belongs to us and our licensors. These terms give you the right to use the Service while your account is active; they do not transfer ownership. If you send us feedback, we may use it without obligation to you.

9. Suspension and termination

You can stop using the Service and close your workspace at any time. We may suspend or terminate access if you materially breach these terms, fail to pay, or if needed to protect the Service or other users; where reasonable, we will give notice first. After termination you may request an export of your Customer Data within 30 days, after which we delete it as described in the Privacy Policy.

10. Disclaimers

We work to keep the Service reliable and secure, but it is provided "as is" and "as available". To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, and we do not promise the Service will be uninterrupted or error-free.

11. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability arising out of these terms is limited to the amount you paid us for the Service in the 12 months before the claim, or USD 100 if you are on a free plan. Nothing in these terms limits liability that cannot be limited by law.

12. Indemnity

You will defend and indemnify us against third-party claims arising from Customer Data you had no right to use, or from your breach of the Acceptable Use section.

13. Changes to these terms

We may update these terms. We will post the new version here with a new effective date and, for material changes, notify workspace admins by email or in the app at least 14 days before they take effect. Continuing to use the Service after that date means you accept the updated terms.

14. General

These terms, together with the Privacy Policy and any order form you sign with us, are the whole agreement between us about the Service. If a provision is found unenforceable, the rest remains in effect. Failing to enforce a provision is not a waiver. You may not assign these terms without our consent; we may assign them in connection with a merger or sale of the business. Neither party is liable for delays caused by events beyond its reasonable control.

15. Contact

Questions about these terms: allenanand2001@gmail.com.